Support

Frequently Asked Questions

If you have any concerns or questions not addressed below, please contact our Customer Support team. Please note our support hours are currently 9am-5pm CET, Monday-Friday.

Founders Club members will receive all future OTA software applications, updates and enhancements completely free of charge for life, and benefit from access to exclusive events, offers and services. Their Uniti One will also carry an individually-numbered ‘Founder’ plaque, marking its significance in Uniti’s journey.

The first test-drive group will be our Founders Club in Q1 2020. We will announce test-drives for the general public in early 2020.

Yes! While first deliveries will be made to buyers in the UK and Sweden, you can still configure your Uniti One and join the queue for when they are made available in your country. If you live outside of Europe, please be sure to put yourself on our waiting list and we’ll contact you once our vehicles are ready for delivery to your country.

Deliveries are scheduled to commence in mid-2020 and your place in the queue is based on when we receive your downpayment. You will receive a build week for your specific vehicle and its delivery date in Q2 2020. Two weeks before delivery you will be asked to select a specific delivery date and time.

Once you have paid your deposit, you will receive a unique booking reference number via email and we will keep you up to date via email when new information becomes available about your vehicle.

Yes! We will announce car financing options later in 2019. Car financing options will also be available for Founders Club members to finance their outstanding balance before delivery.

The Uniti One comes well-equipped as standard and can be further enhanced and personalised through a suite of carefully-selected options. The final price is dependent on the configuration of your vehicle. Please visit the configurator page to find out what the price of your vehicle will be.

The available payment methods depend on your country of residence, you can see what payment options are available to you in the final step of the order process in the online configurator.

You are required to pay a 50% deposit of the order value when you order your Founders club vehicle, the remaining 50% will need to be either paid in full or financed before delivery of your vehicle. We will share more information on the range of finance options before delivery. Your 50% deposit is fully refundable until your vehicle is in build.

Please check your spam folder. If you haven’t received a confirmation or if your details are incorrect, please send an email to orders@teamuniti.com

The Uniti One comes well-equipped as standard and can be further enhanced and personalised through a suite of carefully selected options. Please visit our configurator to see a full list of standard features and options, as well as a breakdown of technical specifications.

Uniti New Car Warranty:

Every new Uniti One comes as standard with a 3 year 60,000 mile/100,000 km manufactures warranty, covering your vehicle in the unlikely event a manufacturing defect should occur.

Battery Warranty:

If the battery capacity level of your Uniti One falls below 75% within 60,000 miles/100,000 km or the first 5 years of the vehicle’s life (whichever comes first), Uniti will repair or replace the damaged battery components free of charge to bring the capacity up to 75%.

Electric Driveline:

To give complete peace of mind the driveline of each new Uniti One is covered for five years or 60,000 miles/100,000 km, ensuring carefree ownership.     

Anti-perforation Warranty:

Along with a compressive warranty each new Uniti One comes with an extensive 12-year anti-perforation warranty, protecting your vehicle against rust perforation.   

Uniti Breakdown Cover:

Every new Uniti One comes with a 2 year 24hr UK and European breakdown package as standard. After the 2 year period has ended you will be able to renew your breakdown cover annually.

Uniti Vehicle Servicing:

Uniti offers low priced fixed servicing through their approved service partner network, ensuring you are aware of your yearly basic servicing costs throughout the ownership of your Uniti One.

Delivery and pickup options will be provided well in advance of your vehicle delivery date. These are specific for your location and vary across Europe.

Your deposit is fully refundable up until the time you confirm your final vehicle configuration and your vehicle is commissioned for build at the factory. You will be notified in advance of this date should you change your mind and wish to refund your deposit. If you would like a refund at that point, please note that this process normally takes up to 5-10 working days.

No, your booking reference number is personal and cannot be transferred.

Our Founders Series vehicles are custom ordered from our production facility in the UK and they require a 50% up-front deposit. If you would like to purchase a Founders Series vehicle, your initial pre-order deposit of €149 will be automatically refunded to you.

Your pre-order deposit and your place in the queue will still be valid for future models.

To update your booking details please sign in to your Uniti account and update your personal information. We will also contact you and confirm your shipping details when your vehicle is ready to be delivered.